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Privacy Policy

Last Updated: July 1, 2025

Air Duct Cleaning of South Florida (“ADC-SF,” “we,” “our,” or “the Company”) respects your privacy and is committed to protecting the personal information you share with us through https://flairductcleaning.com (the “Website”) and when you use our professional HVAC and air-duct cleaning services (the “Services”). This Privacy Policy explains what data we collect, how we use it, with whom we share it, and the rights and choices you have.

Easy Access: A direct link to this Privacy Policy is displayed (1) immediately below every consent statement on our Website forms—including SMS opt-in language—and (2) in the footer of every page so you can review it at any time.

1. Scope of This Policy

By visiting the Website, requesting a quote, scheduling a service, or otherwise providing us with personal information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

2. Information We Collect

We collect the following categories of information:

Category Examples How We Collect It
Identifiers Name, postal address, e-mail address, mobile phone number (for optional SMS updates) Contact forms, phone calls, e-mails, service orders
Commercial Information Service details, purchase history, billing data During service booking and invoicing
Internet / Device Data IP address, browser type, pages visited, time on page, cookies Automatically via cookies, log files, analytics tools
Approximate Geolocation City, state, ZIP code Derived from IP address or service address
Customer-Provided Content Testimonials, before/after photos, videos With your consent via uploads or on-site collection

We do not knowingly collect information from children under 13.

3. How We Use Your Information

  • Service Delivery & Administration – schedule, confirm, and complete HVAC and duct-cleaning jobs.
  • Customer Support – respond to inquiries, provide quotes, and handle complaints.
  • Billing & Bookkeeping – process payments, send invoices, and fulfill tax obligations.
  • Website Performance & Security – monitor, analyze, and improve the Website and protect against fraud.
  • Marketing & Promotions – send reminders, special offers, or maintenance tips. SMS messages are sent only if you expressly opt in and only for the purposes you approved.
  • Legal Compliance – comply with applicable federal, state, or local laws and protect our rights.

4. Legal Bases for Processing

  • Performance of a Contract – when you hire us to perform a service.
  • Legitimate Interests – improving our operations, preventing fraud, or informing you about related services.
  • Consent – for e-mail or SMS marketing and for publishing testimonials/images.
  • Legal Obligation – fulfilling statutory or regulatory requirements.

5. Cookies & Similar Technologies

We use first-party and third-party cookies and web beacons to:

  • Enable core site functionality (session management, security).
  • Gather analytics (Google Analytics) to understand site traffic and usage.
  • Support advertising and retargeting campaigns (Google Ads, Meta Ads).

You can disable cookies in your browser settings; doing so may limit Website functionality.

6. When We Share Your Information

We never sell your personal data. We share it only as needed:

Recipient Type Purpose Examples
Service Providers Hosting, payment processing, CRM, e-mail/SMS delivery SiteGround, Stripe, HubSpot, Twilio
Analytics & Advertising Partners Site metrics, ad personalization (pseudonymized data) Google Analytics, Google Ads, Meta
Professional Advisors Legal, accounting, or insurance purposes CPAs, attorneys
Government or Law Enforcement When required by law or court order Subpoenas, regulatory inquiries

SMS Consent: SMS consent is not shared with third parties or affiliates. We use it solely to send the messages you have agreed to receive.

7. Data Retention

  • Service & billing records: 7 years after the last service (tax and warranty purposes).
  • Marketing leads: Up to 24 months, or earlier upon opt-out/deletion request.
  • Analytics data: 14–26 months (per provider default settings).

Data slated for deletion is securely erased or anonymized.

8. Security Measures

We implement reasonable administrative, technical, and physical safeguards—TLS encryption, firewalls, role-based access controls—to protect data against loss, misuse, or unauthorized access. Nevertheless, no system is perfectly secure; we will notify you of any data breach as required by applicable law.

9. Your Privacy Rights

Depending on your jurisdiction (e.g., Florida Digital Bill of Rights, California Consumer Privacy Act, GDPR for EU residents), you may:

  • Request access to the personal data we hold about you.
  • Ask for correction or deletion of your data.
  • Object to or restrict certain processing activities.
  • Receive a copy of your data in a portable format.
  • Opt out of marketing communications at any time by clicking “unsubscribe” or e-mailing info@flairductcleaning.com.

We will respond within the legally required timeframe (usually 30 days).

10. Third-Party Links

The Website may contain links to third-party sites (e.g., manufacturer resources). We are not responsible for the privacy practices of those sites. We encourage you to review their policies.

11. Changes to This Policy

We may amend this Privacy Policy periodically. When we do, we will post the revised version on the Website and update the “Last Updated” date. Significant changes will be communicated via a prominent notice or e-mail before they become effective.

12. Contact Us